Hello Marshy ("Hello Marshy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
When you create an account, complete your profile, or use our services, we may collect:
When you access the Platform, we automatically collect:
We use the information we collect to:
We may share your information in the following circumstances:
When you book a sitter or accept a booking, we share relevant information (name, contact details, pet details, booking information) between the owner and sitter to facilitate the arrangement.
We may disclose your information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Hello Marshy, our users, or the public.
In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Identity documents you submit (such as your government-issued photo ID and selfie) are stored in encrypted storage with strictly limited access. Only authorized Hello Marshy reviewers can access these documents, and they are used solely for the purpose of identity verification.
Payment information is processed and stored by Stripe, which is PCI DSS Level 1 certified — the highest level of security certification in the payments industry.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at contact@hellomarshy.com. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to collect usage information and improve the Platform. When you first visit Hello Marshy, a cookie consent banner lets you accept or reject non-essential cookies. You can change your preferences at any time via the "Cookie settings" link in the footer. For detailed information about the types of cookies we use, please see our Cookie Policy.
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at contact@hellomarshy.com.
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at contact@hellomarshy.com.
Hello Marshy
Last updated: March 30, 2026