Delete your account

You can ask us to delete your Hello Marshy account at any time. You don't need the app to do it.

How to ask

  • In the app: Profile, then My account, then Delete my account.
  • On the website: sign in, open My account and choose Delete my account.
  • By email: write to contact@hellomarshy.com from the email address on your account, with "Delete my account" in the subject.

Before we can delete an account, any approved requests, confirmed bookings and recurring schedules need to be finished or cancelled, and any payment still owed on a finished booking or a tip settled. We'll tell you if anything is still open.

What happens next

We check that the request came from you, then delete your account within 7days and email you when it's done. If you asked in the app or on the website, you can cancel from the same place until then. If you emailed us, reply to cancel.

What we delete

  • Your name, email address, phone number and home address
  • Your profile, photos and pet photos, and a sitter's public profile
  • Photos you sent in messages
  • Identity verification records
  • Feedback you sent us, and records of your sign-ins and devices
  • The phones registered for app alerts, and your Sign in with Apple or Google link

A sitter's membership is cancelled, so nothing more is billed.

What we keep

Your messages stay in the other person's conversations, shown as from "Deleted User": they are that person's record of what was agreed. Reviews you wrote keep their star rating, but your words are removed.

Records of bookings, payments, reviews and tips. Tax law requires us to keep financial records for six years, and they are part of the other person's history too. They no longer show your name: you appear as "Deleted User". Our payment processor, Stripe, also keeps its own payment records under its legal obligations. See our Privacy policy for more.

Questions? Contact us.