Marshy Cares is our booking protection, giving you extra support for when the unexpected happens
It's an optional add-on you can choose at checkout for extra peace of mind.
Help with unexpected costs during your booking
Extra support beyond standard resolutions
Peace of mind knowing you're not dealing with issues alone
Marshy Cares is available for the specific booking it was added to. If it was not selected, that booking is not covered.
Sitters are expected to carry their own insurance
Applies only to issues that occur during the booked dates
Kicks in after other options have been used
An added level of protection, not a traditional insurance policy
If something goes wrong during a confirmed booking and your request is approved, Marshy Cares helps cover eligible costs after the first $100, up to $750 per booking. Care is covered for up to 30 days following the incident.
Coverage applies only to issues that arise directly from care provided during a service booked and paid through Hello Marshy.
Depending on the situation, this may include:
Marshy Cares is designed to step in when something goes wrong during care and results in real, out-of-pocket impact, especially in situations where the responsible party is unable or unwilling to cover the costs.
Every request is reviewed carefully, with the goal of being fair, reasonable, and supportive based on what happened.
Marshy Cares is designed for unexpected booking-related issues. It does not cover:
Select Marshy Cares as an add-on when booking your sitter
Contact us at contact@hellomarshy.com with a quick summary of what happened
Such as your own pet insurance or other resolutions
We'll guide you through the process and keep it as simple as possible
We're building Hello Marshy to make pet care more reliable and trustworthy.
Right now, Marshy Cares covers eligible costs after the first $100, up to $750 per booking. As we grow, we plan to expand and strengthen this protection over time.