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Hello Marshy

Cookie policy

Last updated: March 30, 2026

Hello Marshy Inc. ("Hello Marshy," "we," "us," or "our") uses cookies and similar tracking technologies on our website and services (the "Platform"). This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What are cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and give website operators useful information about how their site is being used.

Cookies may be "session" cookies (which are deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).

2. How we use cookies

We use cookies for a variety of purposes to enhance your experience on the Platform. The table below describes the types of cookies we use and their purposes.

3. Types of cookies we use

CategoryPurposeExamples
EssentialRequired for the Platform to function properly. These cookies enable core features like authentication, security, and session management. You cannot opt out of these cookies.Supabase authentication tokens, session identifiers, CSRF protection, cookie consent preferences (marshy_consent)
FunctionalRemember your preferences and settings to provide a more personalized experience, such as your language preference or display settings.Language preferences, theme settings, recently viewed sitters
AnalyticsHelp us understand how visitors use the Platform by collecting information about page views, traffic sources, and user behavior. This data is aggregated and anonymized.PostHog (usage analytics, session tracking), Sentry (error monitoring and performance)
SupportEnable live chat and customer support features so we can help you in real time.Crisp (live chat widget and support communications)

4. Third-party cookies

Some cookies on the Platform are set by third-party services that we use to operate and improve the Platform. These include:

  • Stripe: Sets cookies for payment processing, fraud detection, and security. See Stripe's cookie policy.
  • Supabase: Sets cookies for authentication and session management.
  • PostHog: Sets cookies for product analytics and usage tracking (requires your consent). See PostHog's privacy policy.
  • Sentry: Sets cookies for error monitoring and performance tracking (requires your consent). See Sentry's privacy policy.
  • Crisp: Sets cookies for live chat support (requires your consent). See Crisp's privacy policy.

We do not control these third-party cookies. Please refer to the respective third-party privacy and cookie policies for more information.

5. Managing your cookie preferences

When you first visit Hello Marshy, a cookie consent banner lets you accept or reject non-essential cookies. You can change your preferences at any time by clicking "Cookie settings" in the footer of any page.

You can also control cookies through your browser settings. You can typically find cookie settings in the "Privacy" or "Security" section of your browser's preferences or settings menu.

Here is how to manage cookies in common browsers:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox:Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Please note that disabling certain cookies may affect the functionality of the Platform. Essential cookies cannot be disabled as they are required for the Platform to function.

6. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date.

7. Contact us

If you have questions about our use of cookies, please contact us at contact@hellomarshy.com.

Hello Marshy Inc.

Hello Marshy

Every pet deserves great care.
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