For pet sitters

Pet taxi checklist

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Your pet taxi trip is coming up. Use this simple checklist to prepare, stay organized, and help the trip go smoothly.

Before the trip

Confirm pick-up and drop-off addresses and times with the pet parent.
Confirm the destination details, such as the vet, groomer, or daycare, and any appointment time.
Ask how the pet travels best: crate, carrier, or harness with a seatbelt attachment.
Ask about the pet’s behaviour in vehicles and any anxiety or motion sickness.
Request emergency contact and veterinarian information.
Confirm any paperwork or items that need to travel with the pet.
Confirm who will meet the pet at the destination and any hand-off instructions.
Prepare your vehicle: clean, ventilated, and with the crate or restraint secured.

During the trip

Let the pet parent know when you have arrived for pick-up.
Secure the pet safely in the crate, carrier, or harness before driving.
Never leave the pet unattended in the vehicle.
Keep the vehicle at a comfortable temperature.
Drive smoothly and plan for traffic so you arrive on time.
Update the pet parent at pick-up and drop-off through Hello Marshy.

At drop-off

Hand the pet off only to the confirmed person at the destination.
Pass along any paperwork, items, or instructions.
Confirm the hand-off with the pet parent through Hello Marshy.
Report any health, behavioural, or safety concerns immediately.
When appropriate, ask for a review to help build your profile.

Hello Marshy emergency support

Keep all booking messages and updates on Hello Marshy for support.

Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.

Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.

Email: contact@hellomarshy.com
Phone: 438-792-5448

Before the trip

Confirm pick-up and drop-off addresses and times with the pet parent.

Confirm the destination details, such as the vet, groomer, or daycare, and any appointment time.

Ask how the pet travels best: crate, carrier, or harness with a seatbelt attachment.

Ask about the pet’s behaviour in vehicles and any anxiety or motion sickness.

Request emergency contact and veterinarian information.

Confirm any paperwork or items that need to travel with the pet.

Confirm who will meet the pet at the destination and any hand-off instructions.

Prepare your vehicle: clean, ventilated, and with the crate or restraint secured.

During the trip

Let the pet parent know when you have arrived for pick-up.

Secure the pet safely in the crate, carrier, or harness before driving.

Never leave the pet unattended in the vehicle.

Keep the vehicle at a comfortable temperature.

Drive smoothly and plan for traffic so you arrive on time.

Update the pet parent at pick-up and drop-off through Hello Marshy.

At drop-off

Hand the pet off only to the confirmed person at the destination.

Pass along any paperwork, items, or instructions.

Confirm the hand-off with the pet parent through Hello Marshy.

Report any health, behavioural, or safety concerns immediately.

When appropriate, ask for a review to help build your profile.

Hello Marshy emergency support

Keep all booking messages and updates on Hello Marshy for support.

Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.

Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.