For pet parents
Pet taxi checklist
Your pet taxi trip is booked. Use this simple checklist to prepare so pick-up and drop-off go smoothly.
Before the trip
- Turn on text notifications in Hello Marshy to receive updates from your sitter during the visit.
- Confirm pick-up and drop-off addresses and times with your sitter.
- Share the destination details and any appointment time.
- Prepare a secure crate, carrier, or harness with a seatbelt attachment.
- Tell your sitter how your pet travels and about any anxiety or motion sickness.
- Share your emergency contact details and your veterinarian’s information, and explain what to do in an emergency.
- Prepare any paperwork or items that need to travel with your pet.
- Arrange who will meet your pet at the destination and confirm with them.
- Handle any destination payments or bookings directly with the destination.
At pick-up & during the trip
- Have your pet ready at the agreed pick-up time, with a bathroom break beforehand.
- Hand over the crate or carrier, paperwork, and items.
- Keep your phone reachable during the trip.
- Watch for updates through Hello Marshy at pick-up and drop-off.
After the trip
- Confirm your pet arrived and was handed off as planned.
- Ask sitter any questions you may have about the trip
- Leave a review for the sitter once the booking is complete!
- Leave a tip as an optional thank-you tip! Sitters keep 100% of their tip
Hello Marshy emergency support
Keep all booking messages and updates on Hello Marshy for support.
Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.
Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.
Email: contact@hellomarshy.com
Phone: 438-792-5448