For pet parents

Drop-in visits checklist

Your drop-in visits are booked. Use this simple checklist to prepare your home and your pet so every visit goes smoothly.

Meet & greet

Confirm your address and entry instructions with your sitter before the first visit.
Walk through entry, key or lockbox, and alarm instructions.
Go over your pet’s routine, behaviour, feeding, medication, and special needs as applicable.
Show where pet supplies and cleaning products are kept.
Share your emergency contact details and your veterinarian’s information, and explain what to do in an emergency.
Agree on how often you would like updates and photos. These can be shared through the platform.
Point out household rules, off-limit areas, security instructions, and any escape risks.
Ask your sitter if they have any final questions or concerns.

Before the first visit

Turn on text notifications in Hello Marshy to receive updates from your sitter during the visit.
Leave clear written instructions for feeding, medication, and routines.
Set out food, treats, and medication, labelled with instructions.
Check that supplies are stocked: food, litter, waste bags, and cleaning products.
Test that keys, codes, or the lockbox work.
Secure or put away anything fragile or valuable.
Make sure your pet’s ID tag and microchip contact details are up to date.
Let a neighbour or your building know a sitter will be visiting, if needed.

During & after the visits

Keep your phone reachable in case your sitter has questions.
Watch for updates and photos through Hello Marshy.
Read your sitter’s notes after each visit and flag anything unusual.
Leave a review for the sitter once the booking is complete!
Leave a tip as an optional thank-you tip! Sitters keep 100% of their tip

Hello Marshy emergency support

Keep all booking messages and updates on Hello Marshy for support.

Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.

Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.

Email: contact@hellomarshy.com
Phone: 438-792-5448

Meet & greet

Confirm your address and entry instructions with your sitter before the first visit.

Walk through entry, key or lockbox, and alarm instructions.

Go over your pet’s routine, behaviour, feeding, medication, and special needs as applicable.

Show where pet supplies and cleaning products are kept.

Share your emergency contact details and your veterinarian’s information, and explain what to do in an emergency.

Agree on how often you would like updates and photos. These can be shared through the platform.

Point out household rules, off-limit areas, security instructions, and any escape risks.

Ask your sitter if they have any final questions or concerns.

Before the first visit

Turn on text notifications in Hello Marshy to receive updates from your sitter during the visit.

Leave clear written instructions for feeding, medication, and routines.

Set out food, treats, and medication, labelled with instructions.

Check that supplies are stocked: food, litter, waste bags, and cleaning products.

Test that keys, codes, or the lockbox work.

Secure or put away anything fragile or valuable.

Make sure your pet’s ID tag and microchip contact details are up to date.

Let a neighbour or your building know a sitter will be visiting, if needed.

During & after the visits

Keep your phone reachable in case your sitter has questions.

Watch for updates and photos through Hello Marshy.

Read your sitter’s notes after each visit and flag anything unusual.

Leave a review for the sitter once the booking is complete!

Leave a tip as an optional thank-you tip! Sitters keep 100% of their tip

Hello Marshy emergency support

Keep all booking messages and updates on Hello Marshy for support.

Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.

Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.