For pet parents

Drop-in visits checklist

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Your drop-in visits are booked. Use this simple checklist to prepare your home and your pet so every visit goes smoothly.

Meet & Greet

  • Confirm your address and entry instructions with your sitter before the first visit.
  • Walk through entry, key or lockbox, and alarm instructions.
  • Go over your pet’s routine, behaviour, feeding, medication, and special needs as applicable.
  • Show where pet supplies and cleaning products are kept.
  • Share your emergency contact details and your veterinarian’s information, and explain what to do in an emergency.
  • Agree on how often you would like updates and photos. These can be shared through the platform.
  • Point out household rules, off-limit areas, security instructions, and any escape risks.
  • Ask your sitter if they have any final questions or concerns.

Before the First Visit

  • Leave clear written instructions for feeding, medication, and routines.
  • Set out food, treats, and medication, labelled with instructions.
  • Check that supplies are stocked: food, litter, waste bags, and cleaning products.
  • Test that keys, codes, or the lockbox work.
  • Secure or put away anything fragile or valuable.
  • Make sure your pet’s ID tag and microchip contact details are up to date.
  • Let a neighbour or your building know a sitter will be visiting, if needed.

During & After the Visits

  • Keep your phone reachable in case your sitter has questions.
  • Watch for updates and photos through Hello Marshy.
  • Read your sitter’s notes after each visit and flag anything unusual.
  • Report any concerns to your sitter or Hello Marshy support right away.
  • Leave a review for your sitter once the booking is complete.

Hello Marshy Emergency Support

Keep all booking messages and updates on Hello Marshy for support.

Support is available seven days a week from 9:00 a.m. to 9:00 p.m. We may be able to assist outside these hours, but after-hours support cannot be guaranteed.

Pet parents should provide their sitter with emergency contact details and clear instructions on what to do in an emergency.

Email: contact@hellomarshy.com
Phone: 438-792-5448